Support

PRC Technical Service Support

The PRC Service Department maintains trained staff experienced in programming, troubleshooting, and computer compatibility who can answer questions on all current PRC devices, including Accent®, PRiO® and Via™ Pro.

Free telephone support is available Monday through Friday. Call 800-262-1990 between the hours of 8 a.m. – 7 p.m. (ET) and your call will be answered by the first available technical service representative (TSR). Weekend calls are returned by a remote service technician. Our remote technicians are trained service representatives who also use PRC products.

For your convenience, we also offer online support at support.prentrom.com. Search our device articles for answers to many of your support questions. You can also e-mail the Service Department at service@prentrom.com.

Saltillo Technical Service Support

The Saltillo Service Department maintains trained staff experienced in programming, troubleshooting and computer compatibility who can answer questions on all Saltillo devices, including NovaChat®, ChatFusion™, TouchChat® Express and Via™ Pro.

We offer several different support options:

Telephone support: 800-382-8622 option 1 or ext. 1730
Available Monday through Friday from 8 a.m. - 5 p.m. (ET)
Email: service@saltillo.com

Ayuda en Español
Teléfono: 800.262-1984, ext 1417
Lunes a Viernes 9 a.m. - 5 p.m. ET
Email: espanol@prentrom.com

Live Help Now:
Support for Saltillo products is available via Live Chat Monday - Friday, 9 a.m. - 5 p.m. (ET).

Please click on the "Start Live Chat" button on Saltillo.com to chat with one of our live operators. If no one is available, please click the "Leave a Message" button and someone will get back to you.