We have updated our privacy policy   

P R C Logo
Saltillo Logo
Realize Language Logo
Explore A A C Logo
A A C Language Lab Logo
A A C And Autism Logo
ALP for A A C Logo
Touch Chat App Logo
LAMP Words for Life Logo
A A C Funding
AAC Teletips

Warranty Coverage and Options

Saltillo Standard Full-service Warranty Coverage

NovaChat® and ChatFusion devices: Saltillo warrants the device to be free from defect in material and workmanship under normal use for the device warranty period.

  • 1-year warranty: Standard and Plus models
  • 3-year warranty: Dedicated Plus models

If replacement is necessary, the replacement device may be a new or reconditioned device of equal value.

Note: Saltillo considers bending of the unit, submerging it into liquid of any kind, or any breaks and/or cracks in the LCD screen to be misuse. However, we will cover one such incident per warranty year.

All warranty service should be arranged through the Saltillo Service Department. Please obtain a CA number before returning the device:

  • Call 800-382-8622, option 1 or ext. 1730
  • Or email: service@saltillo.com

PRC Standard Full-service Warranty Coverage

Standard Warranty – Accent®

Every PRC product is sold with the sincere intent to enable uninterrupted, spontaneous communication. Our products are designed for optimum reliability within the environments they serve. In the unlikely event service is required, we promise to repair your device with the minimum of paperwork and inconvenience.

Our standard two-year warranty coverage includes:

  • Unlimited access to our toll-free technical service experts
  • A free loaner device to use while your device is being repaired
  • Free shipping to and from PRC-Saltillo
  • Device repair, including batteries, or replacement, at no charge for product defects occurring from normal and intended use
  • Two no charge repairs for accidental damage
  • The standard warranty does not cover damage from acts of nature, theft or loss

(Please see additional WARRANTY NOTES below.)

Additional Security Options Beyond the Standard Full-Service Warranty

The following Extended Security Warranty options are available:

Gold Security Warranty includes:

  • Unlimited access to our toll-free technical service experts
  • Free shipping to and from PRC
  • Device repair or replacement at no charge for product defects occurring from normal and intended use
  • One accidental damage repair per extended warranty year purchased
  • Additional accidental damage repairs are available as soon as Gold Security is purchased

Gold Security warranty does not include:

  • Coverage for damage from acts of nature, theft or loss
  • A free service loaner

(Please see additional WARRANTY NOTES below.)

Platinum Security Warranty includes:

  • Unlimited access to our toll-free technical service experts
  • A free loaner device to use while your device is being repaired
  • Free shipping to and from PRC
  • Device repair or replacement at no charge for product defects occurring from normal and intended use
  • Two accidental damage repairs per extended warranty year purchased
  • Additional accidental damage repairs are available as soon as Platinum Security is purchased

Platinum Security warranty does not include:

  • Coverage for damage from acts of nature, theft or loss

(Please see additional WARRANTY NOTES below.)

Warranty Notes

  • Please contact your third party payer to inquire on coverage for extended warranties or repairs.
  • Warranty covers all standard products purchased from PRC (including AeroSwitch, NuPoint, keyguards, touch guides, switches, etc.).
  • Non-standard products are not covered under PRC warranty. Non-standard products are purchased as a service to our clients who desire a single funding submission and have special accessory requirements. They do not have PRC part numbers and usually require special quote arrangements with PRC.
  • Third Party products, sold by PRC, are covered only under their OEM (Original Equipment Manufacturer) warranty. PRC will facilitate support for these products limited to the OEM’s warranty period. Most OEM’s offer a one-year warranty. Extended warranties are not available for these products. 3rd party items are subject to change without notice, examples include:
NuEye Modules 1 Year Keyboards 1 Year
Mounts 1 Year Mice 1 Year
BJOY Ring 1 Year    
  • Customers are responsible for PRC Loaner equipment. Acts of nature, accidental damage, loss or theft are the customer’s responsibility, billed at repair/replacement value.
  • The PRC Loan pool does not include some accessories and/or custom components. PRC will make every effort to match a same or better loaner device to the client’s original configuration to enable comparable access andcommunication.
  • Loaner devices are shipped within five (5) business days from the PRC facility.
  • Devices returned for warranty repair must be shipped in appropriate packaging to prevent additional shipping damage. Appropriate packaging is defined as: a rigid box, not flexible, and must have at least 1.5” of padding between the device and the inner container walls in all directions. We strongly suggest keeping the original packaging for potential future use.PRC can provide packaging for nominal fee.
  • An accidental damage repair is defined as: device failure due to an accidental drop, liquid or foreign matter ingress or incidents other than acts of nature in which the device must be returned to PRC Service to restore client usability. Damaged caused by high force or ingression will be considered an accidental damage repair, even if the physical damage is internal only, and not externally visible. If internal damage only, pictures will be taken of the damage and shared with the client along with the accidental damage repair notification.
  • Client repairable damages are not considered an accidental damage repair. If the device is in warranty PRC will ship client replaceable parts at no cost. Common replaceable parts include: handles, stands, touch guides, keyguards, keyguard frames, and Freedom switches.
  • Damage resulting from theft, loss or perils and acts of nature which include but are not limited to tornadoes, earthquakes, floods, fires and hurricanes are not covered.
  • Extended warranty coverage is non-upgradeable and nontransferable. The total warranty period cannot exceed 5 years from the purchase date.

PRiO Warranty Coverage

Standard one year warranty includes:

  • Unlimited access to our toll-free technical service experts
  • Free shipping to and from PRC
  • Device repair or replacement of comparable device at no-charge for product defects occurring from normal and intended use other than loss or theft.
  • Replacement is limited to one (1) screen / device replacement.

Extended Warranty Options

An extended warranty may be purchased at any time during the standard or extended warranty period and includes the Standard Warranty Coverage listed above.

Product Order Number 1-Year 2-Year 3-Year 4-Year
PRiO EW-PRiO $495.00 $990.00 $1,485.00 $1,980.00
PRiO-mini EW-PRiO-mini $495.00 $990.00 $1,485.00 $1,980.00

 

Packages and prices are subject to change without notice. The total number of years a device is eligible for any warranty coverage cannot exceed 5 years from the date of device purchase.