Warranty Coverage & Options
As of January 1, 2023 our warranty coverage just got even better!
HIGH FIVE DEVICE WARRANTY
Our commitment to customer service and quality is reflected in our industry-best five-year standard warranty and support.
All PRC-Saltillo devices shipped within the U.S. and Canada after January 1, 2023 come with our exclusive HIGH FIVE Warranty, which covers all of the following for five years from date of shipment:
- Device repairs for defects in materials and workmanship (including battery)
- Standard shipping costs to and from PRC-Saltillo for covered repairs within the U.S. and Canada
- Unlimited phone and email technical support
- Use of PRC-Saltillo loan equipment during repair upon request, subject to availability
- Exchange of damaged or broken standard device components
- For Accent & NovaChat devices: Three (3) accidental damage repairs during the five-year period
- For Via devices – Two (2) accidental damage repairs during the five-year period
CLICK HERE for the complete terms and conditions of the High Five Warranty and our One-Year Accessory warranty
Visit this page for information on standard warranties for PRC-Saltillo devices shipped prior to January 1, 2023.
PEACE OF MIND ADD-ON WARRANTIES
We think our high five warranty is pretty great, but we also know there are circumstances that warrant even more device protection.
The Peace of Mind Warranty is designed to supplement our standard warranties and provide worry-free coverage for unlimited device and accessory repairs, regardless of frequency or cause.
Peace of Mind Warranty options are available for all devices shipped to US customers after 1/1/23 and eligible devices shipped prior to 1/1/23 (excluded devices include ChatFusion 8/10, NovaChat 12, PRiO & PRiO Mini and TouchChat Express 8/10)
The Peace of Mind Add-On Covers All of the Following During the Warranty Term:
- Free repairs regardless of cause or frequency
- Priority order for use of PRC-Saltillo loan equipment during repair. (Loan equipment available upon request and subject to availability.)
- Priority order for repairs
- Expedited Shipping to and from PRC-Saltillo
- Warranty coverage for PRC-Saltillo Branded Accessories purchased at the time of original device purchase. (Look® and NuPoint® extended warranty options sold separately.)